Exceptional Customer Care Case Study
Neil Medical Group interventions produce an improved quality of life for patients.
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SPEED & ACCURACY
An 83-year-old male was admitted to a nursing facility with a stage 3 ishial pressure wound. It appeared that the primary cause was related to some lateral instability due to right side weakness and contracture causing pressure while seated in a wheelchair. Neil Medical Group worked quickly with the Skilled Nursing Facility to find positioning and seating products to address and relieve the postural issues within 24 hours. In addition, therapeutic surfaces for the bed and wheelchair were also recommended to help speed his recovery. Our highly trained sales professional also assisted the facility to quickly evaluate several choices for wound care products specific to the type of wound.
Utilizing the recommended wound care and supportive products as well as nutritional support the resident’s speed to recovery was notable including a quick response in the wound and steady closure over the next weeks. The wound healed and the gentleman was able to remain active throughout — attending activities and meeting new people. While the gentleman’s quality of life was improved, Neil Medical Group also helped the facility avoid a much longer course of wound care treatment, potentially saving upwards of $30K.
Delivering care, products and services with everyone’s best interest at heart drives our dedicated team of professionals every day. We strive to keep our customers abreast of the latest products and practices to achieve the best results in the care they provide.